The answers to your questions
Frequently Asked Questions


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Frequently Asked Questions
The details

What accommodation is available?

Dillington house has 40 en-suite bedrooms offering a variety of styles and sizes across three buildings: against each residential course you will find a series of symbols and prices, which give the fees per person, relating to the room type and occupancy.
s – double/twin room single occupancy
l – double/twin room shared occupancy
H – single room
u – non resident

We also have two deluxe rooms – upgrades to a deluxe room cost £25 per person per night.

Rooms are allocated on a first come first served basis, therefore early booking is recommended if you have any special requirements.

Your course timetable will provide details of the time of your course registration and bedroom check in/check out.

How do I make a booking?

You can phone our events team with your booking and payment details on 01460 258648.

What is included?

Fees quoted are per person unless stated otherwise. VAT is included where applicable.
The residential fee includes tuition, full board and accommodation plus travel and admission for field trips where applicable, unless stated otherwise.

The non-residential fee includes tuition, lunch, dinner and refreshments plus travel and admission for field trips where applicable, unless stated otherwise.

The day course fee includes tuition, lunch and refreshments plus travel and admission for field trips where applicable, unless stated otherwise.

VAT is included where applicable.registration for most day courses takes place from 9.00am and the first session usually begins at 9.45am with the day ending at 4.00pm.

We will endeavour to cater for all dietary requirements. Students are generally responsible for providing their own materials and individual items of equipment especially on practical courses. If there are any additional costs, they will be shown on the course information sheet. If the tutor is able to
Provide materials or equipment, this will also be shown.
Please note: Dillington House reserves the right to vary the course programme or substitute a tutor should it be deemed necessary for whatever reason.

What do I pay and what if I need to cancel?

Residential courses – a deposit* is required when booking all residential courses. The balance of your fee will be due four weeks prior to the course start date, unless stated otherwise. After this date you will be liable for the full course fee. (*£50 unless stated otherwise)
Day courses, concerts, lectures, events, pre-booked meals and additional stays are payable in full on booking.
We accept payment by credit/debit card except american express.
Cheques should be made payable to somerset county council.
Payments are non-refundable and cannot be transferred to another course or event. If you cannot attend then you can nominate a substitute at no further cost. We recommend that you take out your own insurance in case you have to cancel through illness or unforeseen circumstances.
In the event of Dillington holding a waiting list for places on a course we will attempt to replace your booking. If we are successful, a refund will be calculated based on the difference between your fee and the fee of the replacement booking, which may not be the same.

Can I bring a partner or friend?

We are happy to accommodate partners or friends who are not attending a course. Likewise, if you wish to stay at Dillington in order to undertake private study, we will do our best to accommodate you. Please contact our events team for availability and costs.

Can I get to Dillington on public transport?

The nearest railway stations are Crewkerne and Taunton. See here for further details of how to get to Dillington by other means.

What if my course is cancelled?

Dillington house reserves the right to cancel a course for whatever reason but where this happens we will endeavour to give as much notice as possible. In the event of a cancelled course your fee and your deposit will be refunded.

Are there facilities for the disabled?

We have 16 fully accessible bedrooms available between the hyde and the Mews. There is a lift in the hyde and a wheelchair available for use, vibra alarms are available on request, most lecture rooms have induction loops and information can be provided in alternative formats. A personal assistant to a disabled person may attend a residential course with a fee reduction of 20%.

What about data protection?

We follow the data protection act at all times when asking for or handling your information. Personal and financial data will be processed fairly and lawfully. Data is processed only for the purpose for which it was collected, is kept secure against unauthorised access and loss or damage and is not kept any longer than is necessary. You can find more information on the County Council website.

What about changes to a course?

Every effort is made to ensure that the courses run as described. However, we can take no responsibility for consequential losses should, in exceptional circumstances, any arrangements need to be changed for any reason.

If you want to discuss being a tutor with our events team, get in touch with us on 01460 258648 or use the online form.